V HYPERSOUND & LIGHT LIMITED
1.3 The above acceptance concerns all Users of the Website, i.e. (a) ordinary users (hereinafter the “Visitors”), who have the ability to simply read, listen and view the content of the Website, and (b) registered users (hereinafter the ‘registered users’), who will enter their personal data in order to exploit certain services of the Website, such as, indicatively, the possibility of participating in competitions.
1.4 Users remain personally and solely responsible for all their actions during the use of the website. The Company is not responsible for any damage or loss resulting from the inability of users to respect and follow this clause. However, users may be liable for damages or losses of the Company or third parties due to their such failure.
2. ACCESS TO THE WEBSITE
2.1 Access to the Website is permitted throughout the week and throughout the day, with the exception of the period during which access to the Website will have been suspended due to its maintenance, upgrade or interruption of electronic communication or other related cause. The Company bears no responsibility in the event that for any reason the website is unavailable at any time or for any period.
2.2 The Company aims to update the website regularly, and reserves the right to modify or renew its terms, conditions and content at any time. If necessary, the Company may suspend access to the website, or terminate it indefinitely. The Company is under no obligation to update material on the website that may not be up to date at a given time.
3. ORDERS THROUGH THE WEBSITE
3.1 Any on-line order will be considered as a concluded contract only after the company has sent a relevant mail confirming the beginning of the process of processing the customer’s order.
The contract is not considered concluded before the company has checked the availability of the products and their prices and sent the electronic message confirming the start of the processing process.
3.2 Cancellations of orders can be made before the time of receipt of the goods by the transport companies and not after sending the relevant update of the Order Shipping Confirmation. In case of late cancellation of your order, there will be the corresponding shipping charge as our company bears them (shipping and return). The returned products should be in excellent condition and in the packages as they were shipped.
Returns are also not made on products that are ordered on behalf of a customer after advance payment or payment and which do not belong to the scheduled stock of the Company.
For order cancellations, you can contact us at XXXXXXX (phone) or XXXXXX (email) indicating the order number.
3.3a The customer who makes a purchase remotely (on line) has the right to make a request for withdrawal and return of the product purchased through our online store within 14 days from the date he/she received it. The product must be received by the company within 14 days from the date of sending the withdrawal request. The product must be received in the same condition in which it was received by the customer, in its original condition, absolutely perfect, within its factory packaging, unused, unopened, and without damage to its product or packaging, accompanied by all its accessories. The return, in order to be accepted, must be accompanied by the original purchase documents (retail receipt, invoice). A return is not accepted in which the product has obvious signs of use or mistreatment. For products that are not returned in their original condition, with damaged packaging, opened, used, etc., whose value is considered impaired, the company reserves the right to a corresponding impairment of the refund and always according to the condition of the returned product. The customer is charged with the costs of returning the product. In case the product was sent to him without shipping charge, then he/she is also charged with the costs of its initial shipment to him. A product that was sold with an additional gift must be returned along with the additional gift, otherwise the value of the gift will be deducted from the refunded amount. The customer is responsible for any reduction in the value of the product resulting from handling that was not necessary to determine its nature, characteristics and operation (The handling and examination of the product should be done in the way in which the customer would be allowed to carry them out in a physical store of the company). You can download the relevant withdrawal request here.
Product returns are not accepted when:
-They concern Orders that were made electronically (on line) but are received and paid in a physical store as these are not understood by distance sales.
-They concern devices that include software programs as well as any kind of material related to these programs in digital – electronic form for the use of which requires activation by the buyer or declaration of his personal data, actions by which the buyer becomes the sole and exclusive user of the program.
-They concern products that were ordered or manufactured according to the consumer’s specifications (custom) or are clearly personalized.
-They concern products for which a special order was made on behalf of the customer after deposit or payment and do not belong to the scheduled stock of the company
3.3b In case your product should be returned to our company, either due to a manufacturing problem or due to incorrect shipment by our company, its return will be free of charge, with responsibility and charge to the recipient, to the address XXXX
3.4 In accordance with the provisions of the law regarding online purchases, the refund will be made within 14 calendar days from the date of receipt of the customer’s withdrawal request and provided that the product has been returned. Our Company will refund the amount of the purchase after receiving the product in its warehouses and checking it. The refund is made after the returned products have been checked for their condition by the competent employees of the Company and our stores. The following applies to the refund:
-If the payment has been made by credit / debit card then the refund order is given immediately by us and the money is credited to your card in 3-5 working days depending on the issuing bank of your card.
-If the payment has been made in cash at a store of our Company then the money is returned upon return of the products.
-If the payment has been made by cash on delivery, the money is returned within 14 working days.
3.5 The time required for the execution of the order depends on the availability in the warehouse in Cyprus. The delivery time of an order differs depending on the shipping / receipt method you have chosen as well as the destination.
A. In case the products of the order are available in our warehouse, the delivery time is XXXX.
B. In case the products of the order should be ordered from abroad the delivery time is XXXX
3.6 The company V HYPERSOUND & LIGHT LIMITED is not responsible for any errors in prices, features or photos and reserves the right to change prices without notice. The transport of the goods is at the responsibility of the customer.
3.7 According to Regulation 524/2013 (EU) and Directive 2013/11/EU, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside a professional capacity) and has any problem with a purchase made from our Website, can initiate the ADR procedure through the single EU-wide platform for online dispute resolution (ODR platform), available at https://webgate. ec. europa. eu/odr/main/index. cfm? event=main. home. chooseLanguage. Please note that, for any problem or observation in relation to a purchase made from our website, it is possible to contact XXXX
3.8 Orders and purchases made by V HYPERSOUND & LIGHT LIMITED concern only products delivered within the Republic of Cyprus and not outside it.
3.9 The company reserves the right to request a deposit of up to 50% or full payment (depending on the product) for orders of products that are not available and do not belong to the planned stock of the company.
3.10 Orders relating to available products are executed immediately. Postponement of delivery of available items is done only by order of the customer and only if they are paid for.
4. WEBSITE CONTENT – INTELLECTUAL PROPERTY
4.1 The Website and its content, including but not limited to, trademarks and distinctive features of the Company’s services, distinctive title, domain name, source code, software, services offered, names, photographs, images, graphics, texts, illustrations, audio and / or video files and audiovisual works files, games, competitions, interactive applications, data, metadata, databases data (hereinafter: the “Content”), is the subject of exclusive intellectual and industrial property rights of either the Company or third parties cooperating with the Company and is under the protection of the relevant intellectual and industrial property provisions of Greek and European law and international conventions and treaties.
4.2 The Content may be temporarily copied to the memory of a personal computer for the purpose of simple reading. It is expressly forbidden for this Content to be transferred, sold, assigned, licensed (with or without consideration), commercially exploited, copied, modified, reproduced, retransmitted, transmitted, distributed, sold or downloaded) in any way or by any means by the Users and/or by any third party. It is noted that these actions are indicative and not restrictive.
4.3 The above prohibition excludes the case of individual storage of a single copy of part of the Content of the Website on a simple personal computer (computer) for strictly-personal-private, non-public (with or without consideration) and non-commercial use and without deletion or alteration of the indication of origin, and without, by doing so, affecting the intellectual or industrial property rights of the Company or third parties.
4.4 The ability to access and use the software associated with the Website (hereinafter the “Software”), does not constitute a right of the User over the Software. Users must omit any act of reproduction, modification, translation or general infringement of the Software and its content by Users or by third parties in any way or means.
4.6 Users are obliged to restore any positive and / or consequential damage of the Company due to violation of rights of the same and / or third parties or misuse or illegal use of the Website.
5. OBLIGATIONS OF USERS
5.1 Users accept, agree and expressly agree that their general use of the Website’s services a) does not offend in any way the personality of third parties and will not constitute an indirect or direct threat to any other User or third party b) does not contradict the law, morality and transactional ethics c) does not violate privacy in any way, personal data, the individual and social rights of Users or third parties, d) does not violate the intellectual property rights of any third party and e) does not mislead or harm in any way the Company or any third party, User or not, by knowingly promoting false, misleading or incorrect information or otherwise. If the above takes place, the Company expressly reserves the right to exercise any of its legal rights.
5.2 Users are prohibited from installing and promoting, in any way, any kind of unsolicited or unauthorized advertising or spam, chain letters, pyramid schemes and any other form of unwanted content promotion, as well as to install and promote advertisements without the written consent of the Company.
5.3 Users are prohibited from installing, promoting and/or making available content that contains digital viruses or any other electronic code, files or programs designed to interfere with, destroy, restrict or affect in any way the operation of any software or any other service of the Website or to prevent other Users from using the Website and any other service connected to it.
6. LINKS / RELATIONSHIPS WITH THIRD PARTIES
6.2 Therefore, for any problem arising when visiting or using services of third party websites or third-party services, Users acknowledge that they must contact directly the respective websites, pages, providers of these services and / or stores which bear full responsibility for the provision of their services.
6.3 Under no circumstances should it be considered that the Company endorses or accepts the content or services of the websites and / or stores and / or services to which it may refer, and / or that it is associated with all the above in any other way, such as indicatively an assignment, project, work, protection, etc.
7. MANAGEMENT OF PERSONAL DATA
7.2 Please read these texts carefully to understand our approach and practices regarding your personal data and how we will treat it.
8. PROTECTION OF MINORS
8.1 The Website is strictly addressed to Users over the age of eighteen (18). If, however, underage users declare a false date of birth when entering the Website or enter a false date of birth when using the services of the Website, the Company bears no responsibility for their exposure to its content or for any other use of the Website. Users who have declared a false date of birth and their parents/guardians/holders of parental responsibility are liable to the Company for any damage that the Company may suffer from their false declaration.
8.2 The making available/exposure or circulation of pornographic material of minors in any way, as well as the seduction of minors in any way constitute criminal offenses and are prosecuted in accordance with the law. In case of posting such material by a User on the Website, the Company will immediately terminate the access of this User to the services of the Website, will report this incident to the competent Authorities, reserving all other legal rights.
9. REPRESENTATIONS &DISCLAIMERS
9.1 Users agree that the use of the website is at their sole risk, unless otherwise agreed in writing between the company and the users and to the maximum extent provided by applicable law, the company offers the services of the website and its content “as is” for personal use and does not make any express, implied or other representations or warranties regarding the website and its use. Indicatively and not restrictively, the company makes no representations and warranties of non-infringement or absence of hidden or other defects, accuracy or absence as well as recognizable or not.
9.2 The company bears no responsibility for: (a) errors, inaccuracies, (b) any damage (property or moral) that may arise from the use of the website, (c) any interruption, cessation, poor quality of reception of the website’s services, d) viruses, trojan horses that may be transmitted by the website or any third party using the website, and (e) any error by act or omission on the content of the website, or for any damage caused by the use of the content of the website.
10. APPLICABLE LAW
10.2 For any dispute concerning or arising from the application of these terms and the general use of the V HYPERSOUND & LIGHT LIMITED website by them, if not resolved amicably, to be subject to the jurisdiction of the courts of Cyprus.
11. OTHER TERMS
11.2 The Company reserves the right to modify and/or temporarily and/or permanentlydiscontinue part or all of the services of the Website with or without notice to Users.